A Happy Customer
Posted: 23rd May, 2013
We are delighted to have received our first testimonial from an obviously very happy customer. We would like to take this opportunity to thank Haydn Giffney and his mother Dorothy for ‘supporting local’ as well as providing us with these very kind words:
“How refreshing it is these days to come across a small family business who can not only match the larger companies in price, but who can offer a personal service second to none.
My 95 year old Mother recently purchased a mobility scooter from MobilitySure – a husband and wife run business in Poulton-le-Fylde.
Right from the start, I knew that she was in very safe and capable hands when I accompanied her to their shop on Blackpool Old Road. Unlike the large companies that advertise in National papers, there was no pressurised sales talk at any time. I noticed that the scooter recommended for my mother was the most practical for her needs and in no way was it one of the most expensive ones on display.
Within a couple of hours, the owner of the shop had visited my Mother at her home and demonstrated to us both how the scooter was assembled and had placed an order for a suitable ramp for her to gain access to her flat. Once again, the ramp was the most practical and not the most expensive, and one was left in its place until the lighter and shorter model arrived within a week.
Another thing that impressed me was the way that my Mother was advised, rather than coerced into taking out insurance of the machine. I also noticed that no money exchanged hands until the company owner was satisfied that my Mother was happy with her purchase. She was even visited a week after purchasing her scooter to check that all was well and was presented with a small, personal gift which my brother and I thought was a lovely touch as it made her feel very special.
I have no hesitation in recommending this small, family business to anyone and I think some of the big firms could do with taking a leaf out of their book.
This really is a case of small being beautiful.”
It just goes to show that shopping locally can really benefit and we are still working with Haydn and Dorothy on a dedicated after sales service which you would very rarely find from a large company and through purchasing online. We are looking forward to servicing all of our new customers in the same way, so hopefully this is the first of many lovely testimonials.
The above testimonial was sent to us via email from Haydn, but he also dropped off a beautifully hand written (and drawn) personal note, as can be seen in the image.
MobilitySure is a new retail outlet in Poulton-le-Fylde, offering a wide range of equipment to help aid independence and mobility. We are open six days a week and offer a variety of products, including mobility scooters, wheelchairs, powerchairs, walking aids, rollators, bathroom and kitchen aids, home nursing aids and rise & recliner chairs.
If you would like to enquire about any of our products or services, please call us on 01253 886051 or email info@mobilitysure.co.uk.
Alternatively, pop into our shop in Poulton centre, opposite the library and we will be on hand to answer your questions, demonstrate our products and help with your mobility requirements.
